Posted on by Clem Maloney

Technology Uplift Across 300 Utility Sites

Description

Technology Uplift Across 300 Utility Sites

Sector: Utilities
Service: IT Resourcing & Delivery Oversight
Objective: Insource a permanent team to implement and manage a multi-site technology uplift programme, ensuring delivery continuity and sustained operational capability beyond project closure.

Context

A major Australian utility was undertaking a large-scale technology uplift spanning more than 300 operational sites. The programme encompassed modernisation across multiple layers of infrastructure, including IP telephony, CCTV, access monitoring, environmental monitoring and control, firewall upgrades, Wi-Fi deployment, electronic access control, fire detection, and out-of-band access for resilience.

The scope and complexity of the rollout demanded more than a one-off project team. The utility required permanent personnel who could deliver the uplift under structured oversight and then remain to manage, optimise, and scale the solution after the initial programme was closed. Leadership turned to 123.EXPERT for a delivery-focussed insourcing approach that would balance hands-on execution with long-term capability building.

Approach

123.EXPERT partnered with the utility to insource a dedicated permanent team including project delivery specialists, network engineers, and a programme oversight lead. This team:

  • Defined standards for deploying IP telephony, CCTV, access and environmental monitoring across varied site conditions.

  • Coordinated phased rollouts to minimise disruption to operational services.

  • Integrated fire detection and access control systems into existing compliance frameworks.

  • Oversaw firewall upgrades and secure Wi-Fi deployment, ensuring consistency in configuration and governance.

  • Established out-of-band access pathways for critical redundancy.

  • Provided structured reporting to executive stakeholders, ensuring delivery progress remained visible and risks managed.

Impact

The programme delivered a consistent, modernised technology environment across 300 sites, enhancing safety, security, and operational efficiency. With permanent staff in place, the utility retained expertise to manage and evolve the systems beyond project closure.

By applying the 123.EXPERT delivery-focussed insourcing model, the organisation secured not only successful project delivery under disciplined oversight but also a sustainable internal capability to manage critical infrastructure into the future.