Contractor Engagement for LMS Rollout in a Hospital Environment

Sector: Healthcare
Service: IT Resourcing & Learning Technology Implementation
Objective: Provide a contractor with LMS expertise to lead a hospital-wide rollout, ensuring smooth migration from legacy systems while addressing data hygiene issues.

Context

A large metropolitan hospital was upgrading its staff training and compliance framework by introducing a modern Learning Management System (LMS). The new platform was intended to centralise course delivery, streamline compliance reporting, and improve staff access to mandatory and elective training resources.

However, data from multiple legacy systems needed to be imported, and initial audits revealed significant data hygiene issues — including inconsistent staff records, duplicated profiles, and outdated training completions. These inconsistencies risked undermining the accuracy of compliance tracking and reporting from day one of the new LMS.

The hospital required a contractor with specific experience in LMS implementation within complex, regulated environments, coupled with strong skills in data cleansing and migration.

Approach

123.EXPERT sourced and engaged a specialist contractor with a proven track record in healthcare LMS projects and data migration. Working under the hospital’s IT and Learning & Development teams, the contractor:

Conducted a detailed audit of legacy data, identifying duplicate records, incomplete profiles, and mismatched identifiers.

Designed a data cleansing process to standardise records and remove redundancies before import.

Developed mapping rules to align legacy system fields with the new LMS schema.

Coordinated trial migrations to validate data accuracy, user permissions, and course enrolments.

Oversaw the final data import, ensuring minimal disruption to ongoing training programmes.

Delivered training to L&D staff on data governance practices to maintain accuracy in the new system.

Impact

The hospital successfully launched the new LMS on schedule, with clean, consolidated user records and accurate historical training data. Compliance reporting accuracy improved immediately, reducing the administrative burden on managers and L&D staff.

By engaging a contractor through 123.EXPERT, the hospital gained targeted expertise without diverting internal resources from patient care priorities. The result was a smooth, well-governed rollout that set the foundation for long-term training and compliance management improvements.