Posted on by Clem Maloney

Consultractor insourced for a Wi-Fi Network Upgrade

Description

Consultractor insourced for a Wi-Fi Network Upgrade

Sector: Professional Services
Service: IT Resourcing & Network Infrastructure Optimisation
Objective: Provide a senior consultractor to design and implement a next-generation Wi-Fi network, improving coverage, speed, and reliability across multiple Australian office sites.

Context

A mid-sized professional services firm with offices in Sydney, Melbourne, and Brisbane was experiencing persistent issues with its ageing Wi-Fi network. Coverage gaps, slow speeds, and frequent dropouts were undermining productivity and disrupting client meetings, both in-person and via video conferencing.

The network’s legacy access points, installed more than eight years earlier, could not keep pace with the growing number of mobile devices, video conferencing demands, and cloud-based collaboration tools. The firm needed an upgrade that could be delivered without operational disruption, and that would provide sufficient capacity and resilience for at least the next five years.

Approach

123.EXPERT insourced a highly experienced consultractor with deep expertise in wireless network architecture, high-density design, and phased implementation. Acting as the client’s on-site Network Upgrade Lead, they:

  • Conducted comprehensive wireless site surveys and heat-mapping to identify dead zones, interference sources, and bandwidth constraints.

  • Developed a tailored upgrade plan incorporating Wi-Fi 6 access points, optimised placement, and dynamic channel allocation.

  • Designed a centralised, cloud-managed control platform for real-time monitoring, firmware updates, and performance tuning.

  • Created a secure, segregated guest network with bandwidth controls to protect the corporate environment.

  • Managed a phased installation schedule, maintaining a temporary parallel network to ensure uninterrupted connectivity during rollout.

Close collaboration with internal IT and operations teams ensured staff were kept informed, on-site validation testing was completed at each stage, and the design was future-proofed for expected growth.

Impact

The upgraded network delivered a 65% increase in average speeds and eliminated previously reported coverage blackspots. Video conferencing reliability improved significantly, enhancing both internal collaboration and client interactions. Centralised management gave the IT team the tools to monitor and resolve issues proactively.

By insourcing a consultractor from 123.EXPERT, the firm not only achieved a smooth, disruption-free upgrade but also embedded in-house knowledge and processes, reducing reliance on external vendors for future changes.