" rel="home">IT DELIVERY by IT EXPERTS
Insights for IT decision-makers and PMOs navigating today’s tech transformations — from the experts behind 123.EXPERT.
The world of artificial intelligence continues to move at an extraordinary pace. In this roundup, we explore three significant developments: the launch of OpenAI’s new coding agent, a groundbreaking study on AI social behaviours, and OpenAI’s massive infrastructure expansion plans.
When IT initiatives go off track, the fallout can be more than just missed deadlines—it can be catastrophic. A prime example? The UK’s Post Office, where a mismanaged IT programme spiralled into one of the most expensive public sector failures in recent memory.
Continue reading “When IT Project Management Fails: Lessons from the UK Post Office”
Welcome back to our latest insights. If you were caught off guard by the recent viral AI-generated “emotional support kangaroo” video, you’re not alone. For many, it marked a significant wake-up call — particularly as AI-generated content continues to improve, surpassing the usual red flags such as blurry hands or scrambled text. It begs the question: how much of this AI-generated content is already slipping under the radar unnoticed?
Continue reading “The AI Workforce: Preparing for the Future of Work”
As cyber threats accelerate in complexity, AI-driven threat intelligence has emerged as a critical line of defence in 2025. With the global threat intelligence market projected to soar to US$26.31 billion by 2032, it’s no surprise that leading organisations are shifting to automated, predictive, and behaviour-based defences.
AI is not only scanning network traffic and system logs in real-time—it’s proactively identifying emerging attack patterns before they occur. The result? Companies using AI to power their threat detection are cutting breach response times by an astonishing 52%, reducing risk while bolstering resilience.
What makes this truly game-changing is AI’s ability to integrate with SOAR platforms and security teams across sectors—automating everything from threat correlation to real-time mitigation. From banking to healthcare to education, AI is monitoring dark web chatter, scanning for malicious domains, and even learning to predict future attacks through behavioural analytics. The cybersecurity conversation is no longer about if AI should be deployed—but how fast it can be implemented to stay ahead of ever-evolving adversaries.
Want to keep your organisation ahead of AI-powered threats? How are you preparing your defences?
CYBERSECURITYNEWS.COM:
https://cybersecuritynews.com/ai-driven-threat-intelligence/
AI in cybersecurity isn’t about replacing your analysts — it’s about helping them work faster and smarter with the data you already have. Tools like Elastic’s AI-powered analytics let teams automate routine tasks, enrich investigations, and generate insights that are tailored to their unique environment.
The key to real value? Connecting your internal data so AI can act with true business context.
CIO.COM:
https://www.cio.com/article/3993412/ai-security-analytics-turning-your-data-into-defenses.html
Clement Maloney BBus MIT JD PhD(c) | Principal Consultant & CTO @123.EXPERT
Statistic: Over US$25 million was lost by a finance worker in a single deepfake scam — where fraudsters used AI to impersonate a company CFO during a video call.
Insight: AI isn’t just powering innovation — it’s arming both sides of the cybersecurity battle. While attackers exploit deepfakes, phishing automation, and data poisoning, many IT teams are still relying on outdated tools and incomplete defences.
This isn’t the time for passive defence. As Mary Shacklett notes, the future of cybersecurity requires IT to fight AI with AI — combining threat hunting, zero-trust policies, and real-time anomaly detection.
If your strategy hasn’t been updated for the AI age, you’re already behind.
INFORMATIONWEEK.COM:
https://www.informationweek.com/cyber-resilience/let-the-ai-security-war-games-begin
Behind every safe medical procedure is a critical but often overlooked process: medical credentialing. It’s the system that ensures a healthcare professional—whether a doctor, nurse, or pharmacist—is properly vetted, certified, and licensed to deliver care. While it may have once been an administrative formality, the rising complexity of healthcare delivery has put credentialing under the spotlight.
Continue reading “How IT Project Managers Are Modernising Medical Credentialing with Big Data”
As an IT consultant immersed in the fast-paced world of IT service management (ITSM) and IT operations (ITOps), I’ve seen firsthand how “slow and steady” doesn’t always mean stagnant. While these disciplines may not make headlines like AI or blockchain, subtle undercurrents are driving substantial changes in how IT teams work, deliver value, and adapt to new challenges.
Continue reading “6 Key Trends Reshaping ITSM and ITOps in 2025 — What IT Leaders Need to Know”
In a fast-changing digital world, IT leaders must ensure strategic planning is agile, structured, and aligned with business goals. Yet, many organisations struggle to adapt to disruption.
Fact: Organisations with planning agility are 3.4x more likely to adjust at the speed of disruption. However, only 20% have the level of business engagement needed to be truly responsive.
Opinion: IT leaders must move beyond reactive decision-making and embrace a methodical approach to strategic planning. Short-term fixes and isolated initiatives won’t drive success—long-term business value and adaptability are key.
Continue reading “9 IT Steps to Successful Functional Strategic Planning”
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